Reality check for managers

From Bulletin Board in today’s Pioneer Press:

"A recent issue of Sports Illustrated featured a story on NFL Commissioner Paul Tagliabue.

An excerpt: 'After (graduating from) NYU, Tagliabue worked for Secretary of Defense Robert McNamara on nuclear-weapons policy. The two great lessons he took away from his time at the Pentagon were 1) "No matter how well designed the system is, monkeys still run the system," and 2) "Whoever is most critical to your plan will be in the crapper when you really need him." '

How true.