Patience in feeding

Michael Stephens's Tame the Web post this morning, Advocates Overcoming IT Resistance to Web 2.0, resonated with me, in my new world which is very 1.0. Michael pulled out two concepts from the Carson article about Morgan Stanley's implementation of 2.0 tools: (1) -Feed the open mouths; don't force it. and (2) -Be patient, because change takes time.

As the new Director, I've seen a number of places where 2.0 tools would improve not only my efficiency but our collective ability to communicate with and serve our customers. I even have a 1.0 (paper, pen, and ink) list of possibilities and have identified a few champions to start the journey with me. Now, how to identify, prioritize, and hold back are my major challenges.