Let 'em down with a smile

"It's not what you say, it's how you say it" -- a really good thing to remember when we're thinking about customer service. I pulled up Bloglines earlier this evening to find out what's buzzing in the blogosphere, and though not successful (at least for a while), I couldn't help but smile at the resulting screen below. Although we try really hard not to say no, sometimes it's unavoidable. Finding a way to say it good-naturedly and leaving them smiling is certainly a good goal to reach for.